Referral terms

Any Poppins customer with a live cleaning plan. Your code is created automatically — you don’t need to sign up to anything.

You need a live plan both to earn a reward and to receive one, because the reward is credit against your own future cleans rather than a cash payment.

Your friend uses your code, or your link, when they ask us for a quote. That is what connects the two of you.

If they forget, tell us before their first clean and we’ll normally be able to put it right. Once the first clean has happened we can’t add a code retrospectively.

One code per new customer. If more than one person could claim the same referral, the first code used counts.

Referrals are for people who are new to Poppins. Someone who already has an account with us, or has had one before, can’t be referred.

Your friend gets £25 off their first clean, applied automatically. How it comes off depends on how they pay:

• If they pay in advance for their plan, it comes off their first payment when they set it up. The discount never takes that payment below £5 — on a very small clean it will be reduced so that a real payment is still taken.
• If they pay for each clean once it’s done, it comes off the charge for their first clean. If that clean is too small for all of it to come off at once — we never take a charge below £5 — the rest comes off their next clean, and the one after, until it is used up.

You get £25 in account credit. It goes on automatically and comes off your next invoice, or invoices, until it is used up.

Credit can’t be exchanged for cash and can’t be transferred to anyone else.

When your friend’s first clean has actually been done — not when they sign up. It normally reaches your account within a day of the clean being completed (if they pay for each clean once it’s done, within a day of that first clean being paid for), and comes off your next invoice after that.

There’s no limit on how many people you can refer.

• Referring yourself — including another account at your address, or one in your own name, phone number or email.
• A friend who cancels before their first clean happens, or whose first clean is refunded.
• Anyone who was already a Poppins customer.

We don’t clean everywhere yet. If your friend’s postcode isn’t one we cover, their enquiry joins our waiting list and your code stays attached to it. If we start covering their area later and they go on to start a plan, you still earn your credit. There’s no time limit on this.

We may withhold or reverse a reward where a referral isn’t genuine — duplicate or fabricated accounts, self-referral, or anything automated. If we do that, we’ll tell you why.

We look at accounts referring unusually often. That’s a check, not a cap — it is usually someone who is simply pleased with us.

Because you get something in return, a public post about Poppins counts as advertising under UK advertising rules, and both we and you are responsible for it. If you post your code anywhere public — social media, a forum, a local community group — you must label it clearly as an ad, for example with “Ad” or “#Ad”. We may withhold rewards for referrals from posts that aren’t labelled.

A referral reward counts as taxable miscellaneous income, and HMRC treats account credit the same as cash for this purpose. In practice most people will owe nothing — the £1,000 trading allowance is far more than this scheme is likely to pay anyone — but it is your responsibility, and we can’t give tax advice.

We may change the amounts, or close the scheme, at any time.

That never affects a referral already made. The amounts that apply to any referral are the ones in force at the moment your friend used your code.

We never ask you for your friend’s contact details, and we never message anyone on your behalf. Passing your code on is entirely your own business.

How we handle your information is set out in our privacy notice.

hello@poppins.cleaning — or reply to any email we’ve sent you.