Regular cleaning, ironing, laundry and fresh sheetsRegular cleaning+ Ironing+ Laundry+ Fresh sheets

Tell us about your home and how often you'd like a clean, and we'll match you with a vetted, self-employed local cleaner. You manage bookings, requests and payments from your online account, and our team is on hand whenever you need us.

You pay an hourly rate, and your price depends on the size of your home and how often you'd like a clean. Our instant-quote tool gives you an exact price in about a minute, with no card and no account needed. There are no sign-up fees and no hidden extras.

Two hours per visit.

Not at the moment. We focus on regular weekly, fortnightly or monthly cleans, because that's how you get a cleaner who really knows your home.

London and the South East. See the areas section above for the postcodes we currently cover. If you're on the edge of that, check anyway, because we add new areas as soon as we have the cleaners to cover them.

Every cleaner is ID-verified, DBS-checked, reference-checked and interviewed before their first booking. We only accept people with previous professional cleaning experience.

Yes, that's the default. We match you with a local cleaner on your first visit, and they stay with you unless you tell us otherwise. Consistency is the whole point.

Just tell us. We'll match you with someone new, free of charge, and you don't have to give a reason.

Kitchens, bathrooms, living areas and bedrooms, including surfaces dusted and wiped, floors vacuumed and mopped, and bins emptied. See "What's included" above for the full list.

Yes. Ironing, laundry, changing bed linen, cleaning the fridge and sorting cupboards can all be requested through your account. You can fit them into your usual hours or add extra time.

Oven cleaning and carpet cleaning aren't included, and bleach isn't used in any home.

Yes, and the equipment too. Your cleaner uses your own products, vacuum, mop and cloths, so you stay in control of what's used in your home and you know what's being used in your home has only been used in your home.

No, plenty of customers aren't. You arrange access directly with your cleaner. Poppins never holds keys or stores entry or alarm codes.

Of course. Just add a note in your account so your cleaner knows what to expect. You will need to ensure your pet is locked away if there is a chance that pet presents any health and safety risk to your cleaner.

Tell us and we'll take it from there. We'll raise it with your cleaner for you, so there are no awkward conversations. We can also rematch you if you'd prefer.

Securely by card through our payment partner Stripe, through your online account on or around the date of your clean.

No. There's no lock-in so you can cancel any time, with a minimum of 48 hours notice.

Yes, as often as you need, with 48 hours' notice.

Skip any visit with 48 hours' notice and there's no fee. With less notice, 50% of the clean is charged, and 100% within 24 hours. Either way it goes to your cleaner for the time they'd set aside.

The visit is charged in full, so please make sure access is sorted before your cleaner arrives.

For serious illness or bereavement, we'll usually waive late-cancellation fees. Just let us know. No paperwork is needed.